Privacy Policy

Effective Date: 01/01/2025
Company: ReptiRad Ltd
Registered in: United Kingdom

At ReptiRad Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in line with UK data protection laws, including the UK GDPR and Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of information:

• Personal identification details (e.g., name, email address, phone number, business name).

• Transactional information (if you purchase or enquire about our products).

• Technical information (e.g., IP address, browser type, cookies).

• Communications (emails, contact form submissions, enquiries).

2. How We Use Your Information

We process personal data for the following purposes:

• To respond to enquiries and provide customer support.

• To manage distribution, wholesale, or white-label partnership requests.

• To process orders and fulfil our contractual obligations.

• To send marketing communications (only if you have opted in).

• To improve our website and services via analytics and feedback.

3. Lawful Basis for Processing

Under UK GDPR, our lawful bases for processing your data include:

• Consent – when you opt in to marketing communications.

• Contract – to supply products, services, or partnerships you request.

• Legal obligation – where record-keeping or regulatory requirements apply.

• Legitimate interests – to improve our products, services, and customer experience.

4. Sharing Your Information

We do not sell or rent your personal data. We may share limited information with:

• Service providers who help us operate our website or deliver services (e.g., hosting, payment processors).

• Regulatory authorities where it is required by law.

• Distribution or logistics partners, only where necessary to fulfil your request.

5. Cookies

Our website uses cookies to enhance user experience, track site usage, and improve performance. You can disable cookies in your browser settings, but some features may not function correctly. 

6. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Under UK GDPR, you have the following rights:

• The right to access your personal data.

• The right to rectification of inaccurate data.

• The right to erasure (“right to be forgotten”).

• The right to restrict processing.

• The right to data portability.

• The right to object to processing (including marketing).

• The right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

8. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

ReptiRad Ltd
Email: support@reptirad.com
Address: 50 Princes Street, Ipswich, IP1 1RJ, England, United Kingdom